These Terms and Conditions govern your use of the Kichen Basket mobile application and website (together, the "Platform"), operated by Kichen Basket, Bajalpura, Teghra, Begusarai .
By creating an account, browsing the Platform or placing an order, you accept these Terms. If you do not accept them, please do not use the Platform.
1. What Kichen Basket is
Kichen Basket is a technology platform that connects you with restaurants, grocery stores and other sellers near you, and with independent delivery partners who bring your order to you.
We do not cook the food and we do not manufacture or pack the goods. Restaurants and stores listed on the Platform are independent businesses. They are solely responsible for the quality, quantity, freshness, packaging, labelling, hygiene and legal compliance of everything they sell. Delivery partners are independent contractors, not our employees.
Where we describe a price, a delivery time, an image or a menu, we are showing what the seller has given us. Images are indicative only.
2. Your account
- You must be at least 18 years old to hold an account. If you are younger, you may only use the Platform under the supervision of a parent or guardian.
- You register with a mobile number and verify it with a one time password. Keep that number and your device secure. Anything done through your account is treated as done by you.
- Give us accurate details. A wrong name, phone number or address is the most common reason an order fails.
- One person should hold one account. We may merge, suspend or close accounts that appear to be duplicates created to abuse offers.
- You can ask us to delete your account at any time. See the Privacy Policy for what happens to your data.
3. Serviceable areas
We deliver only in the pincodes and the delivery radius that appear as serviceable in the app at the time you order. A pincode that is serviceable today may not be tomorrow, and a store may go offline at any time.
4. Placing an order
- An order is an offer by you to buy. It is accepted only when the store accepts it in its own panel. Until then it can be declined.
- Prices, taxes, packing charges, delivery charges and platform fees are shown in full on the bill before you confirm. What you see at the last step is what you pay.
- Delivery charges are calculated from the distance between the store and your delivery address, using the rates set for your area. A long distance costs more.
- Estimated delivery time is an estimate, not a promise. Traffic, weather, the size of the order and how busy the store is all change it.
- Stock can run out between the moment you add an item and the moment the store accepts. If that happens the store may decline the order, or contact you about a substitute.
5. Prices and payment
- All prices are in Indian Rupees and include the taxes shown separately on the bill.
- You may pay by cash on delivery, by an online method through our payment gateway, or from your Kichen Basket wallet balance, wherever those methods are switched on.
- Online payments are processed by a third party payment gateway. We never see or store your full card number, your UPI PIN or your net banking password.
- If an online payment is debited but the order does not appear, the amount is either auto reversed by your bank or refunded by us, normally within five to seven working days.
- For cash on delivery, please keep the exact amount ready. A delivery partner may not be able to give change for a large note.
6. Super coins and Refer and Earn
- Super coins are a loyalty benefit, not money. They have no cash value, cannot be transferred between accounts and cannot be withdrawn.
- Coins are credited as cashback after an order is delivered, not when it is placed. Coins spent on an order that is later cancelled are returned to you.
- A referral pays out on the terms shown in the app at the time you share your code. We may change the amounts, the qualifying conditions or the scheme itself at any time, and we will show the current rules in the app.
- Referral rewards are for genuine new customers. Self referral, fake numbers, bulk signups and any other manipulation lead to the reward being reversed and may lead to the account being blocked.
- We may expire unused coins after a period of inactivity, after telling you in the app.
7. Wallet
- The Kichen Basket wallet holds a rupee balance you have topped up, or refunds we have credited.
- Wallet money can only be used to pay for orders on the Platform. It cannot be transferred to another user or withdrawn to a bank account, except where the law requires us to return it.
- Top ups are processed through the payment gateway and are non refundable once credited, other than through use on the Platform.
8. Cancellation and refunds
Cancellation and refunds are governed by the Cancellation and Refund Policy, which forms part of these Terms. In short: you can cancel free of charge within fifteen minutes of placing an order and before the store starts preparing it, and any money you actually paid comes back to you by the same route it reached us.
9. Delivery
- Someone must be available at the delivery address to receive the order. If nobody can be reached, the delivery partner will wait for a short while and then leave, and the order may be treated as delivered.
- Where a delivery OTP is enabled, you must give the code to the delivery partner. Do not share it before you have your order.
- We may refuse to deliver to an address that cannot be reached safely, or where the delivery partner is treated abusively.
- For age restricted products, if any, the recipient must show valid identification.
10. How you may use the Platform
You agree not to:
- use the Platform for anything unlawful, or in a way that damages it or interferes with anyone else using it;
- place fake, malicious or repeated orders you do not intend to accept;
- misuse coupons, coins, referrals or refunds, including by creating multiple accounts;
- scrape, copy, reverse engineer or resell any part of the Platform or its data;
- abuse, threaten or harass a store, a delivery partner or our support team;
- upload anything unlawful, obscene, misleading or infringing in a review, a chat message or a support ticket.
We may suspend or terminate an account that breaches these rules, and we may withhold coins, wallet credit or refunds obtained through abuse.
11. Reviews and content
Reviews and ratings you post are your own opinion. By posting, you give us a non exclusive, royalty free licence to display, reproduce and adapt that content on the Platform. We may remove content that is abusive, unlawful, off topic or fake.
12. Intellectual property
The Kichen Basket name, logo, app, website, design and software belong to Kichen Basket. Store names, logos and product images belong to the businesses that own them. Nothing on the Platform gives you any right to use them.
13. Third party services
The Platform uses third party services such as maps, payment gateways, SMS providers and push notification services. Your use of those parts is also subject to those providers terms. We are not responsible for their availability.
14. Our liability
We provide the Platform on an as is basis. To the extent the law allows:
- We are not liable for the quality, safety or legality of the products a store sells you. A complaint about food quality is between you and the store, though we will help you raise it and will refund where our policy says so.
- We are not liable for indirect or consequential loss, or for loss of profit, goodwill or data.
- Where we are found liable, our total liability for any order is limited to the amount you paid for that order.
- Nothing in these Terms limits liability that cannot be limited by law, including for death or personal injury caused by our negligence, or for fraud.
15. Indemnity
You agree to indemnify Kichen Basket against any claim, loss or cost arising out of your breach of these Terms or your misuse of the Platform.
16. Changes
We may change these Terms. The current version is always the one shown in the app and on the website, with the date it was last updated. If a change materially affects you, we will tell you in the app. Continuing to use the Platform after a change means you accept it.
17. Force majeure
We are not responsible for a delay or failure caused by something outside our reasonable control, including strikes, riots, floods, storms, epidemics, network or power failures, or government action.
18. Governing law and disputes
These Terms are governed by the laws of India. The courts at Bajalpura, Teghra, Begusarai have exclusive jurisdiction.
Before going to court, please write to us. Most problems are settled the same day.
19. Grievance redressal
In accordance with the Information Technology Act, 2000 and the rules made under it, and the Consumer Protection (E-Commerce) Rules, 2020, the grievance officer is:
- Name: Gautam
- Email: kichenbasketteghra@gmail.com
- Address: Bajalpura, Teghra, Begusarai
- Phone: 7992241831
We acknowledge a complaint within 48 hours and aim to resolve it within 30 days.
20. Contact
Kichen Basket Bajalpura, Teghra, Begusarai Email: kichenbasketteghra@gmail.com Phone: 7992241831
Last updated: 4 September 2026