Kichen Basket operates the Kichen Basket app and website. This policy explains what personal data we collect, why, who we share it with and what you can ask us to do about it.
We handle personal data in line with the Information Technology Act, 2000 and its rules, and the Digital Personal Data Protection Act, 2023.
1. What we collect
You give us:
- Name, mobile number and, if you choose, an email address and date of birth.
- Delivery addresses, including the house number, landmark, pincode and the map pin you set.
- Order details: what you ordered, delivery instructions, tips and ratings.
- Anything you type into support chat, a review or a Work with us application, including documents you upload with it.
- For delivery partners, store owners and franchise partners: identity and vehicle documents, bank details for payouts, and the details needed to verify a business.
We collect as you use the app:
- Location. With your permission, we use your device location to find stores near you, to price delivery by distance and to show a live map while an order is on its way. Delivery partners share location while they are on duty. You can turn location off in your device settings; parts of the Platform will then not work.
- Device and technical data: device model, operating system version, app version, a device identifier, an IP address, and the notification token that lets us alert you.
- Usage data: the screens you open, what you search for, what you add to a cart.
We receive from others:
- Payment status from our payment gateway. We receive whether a payment succeeded, the method used and a reference number. We do not receive your full card number, your UPI PIN or your bank password, and we never store them.
- Delivery status from delivery partners.
2. Why we use it
- To register you and keep your account secure, including sending one time passwords.
- To show you stores that actually deliver to you, and to calculate the delivery charge honestly.
- To place, prepare, assign, deliver and track your order, which means sharing what is necessary with the store and the delivery partner.
- To take payment, credit super coins, apply coupons and process refunds.
- To send you order notifications. These are service messages and are part of the order.
- To answer support requests and resolve disputes.
- To detect and prevent fraud, coupon abuse, fake referrals and misuse of the Platform.
- To improve the Platform, understand what people look for and fix what breaks.
- To send offers and promotions, where you have not opted out. You can turn promotional notifications off at any time in Notification tone and alerts without losing order updates.
- To meet legal, tax and accounting obligations.
3. Who we share it with
- The store you ordered from receives your name, the items, and delivery instructions.
- The delivery partner receives your name, phone number, delivery address and map pin, and only for as long as your order is active. Calls between you and a delivery partner are placed through the app so numbers can be masked where that feature is on.
- The franchise partner who serves your area sees the orders in their area, for operations and support.
- Service providers who work for us under contract: our payment gateway, SMS provider, push notification provider, map tile provider and hosting provider. They may only use the data to do the job we hired them for.
- Authorities, where the law requires it, or to protect our rights, our users or the public.
- A buyer, if the business is ever sold or merged. We would tell you first.
We do not sell your personal data.
4. Where it is kept and for how long
Data is stored on servers in India. We keep:
- Order and payment records for as long as tax and accounting law requires, currently eight years.
- Account details until you delete the account, and then for the period we need to settle any open matter.
- Support chats and call logs for 24 months.
- Live location traces for an order for 90 days, after which only the summary remains.
5. Your rights
You can:
- See what we hold about you and ask for a copy.
- Correct anything wrong, from Profile in the app or by writing to us.
- Delete your account and the personal data we are not required to keep. Write to kichenbasketteghra@gmail.com from your registered address or ask in support chat. We complete a deletion request within 30 days.
- Withdraw consent for location, for the microphone or for promotional messages, at any time, in your device settings or in the app.
- Complain to the grievance officer below, and to the Data Protection Board of India.
6. Children
The Platform is not intended for children under 18. We do not knowingly collect data from a child. If you believe a child has given us data, write to us and we will remove it.
7. Security
We use HTTPS in transit, hash passwords and one time passwords rather than storing them, restrict internal access to what a role needs, and keep audit logs of administrative actions. No system is perfectly secure. If a breach ever affects your data, we will tell you and the Data Protection Board as the law requires.
8. Cookies and similar technology
The website uses a session cookie to keep you signed in and to remember the area you are shopping in. It is required for the site to work. We do not use third party advertising cookies.
9. Permissions the app asks for
- Location - to find nearby stores, price delivery and show live tracking.
- Notifications - to tell you what is happening with your order.
- Camera and photos - only when you attach a picture, for example a profile photo, a product photo in a store panel or a document in a Work with us application.
- Ignore battery optimisation - optional, and only so alerts still arrive when the phone tries to sleep the app.
Every one of these can be refused or withdrawn in your device settings.
10. Changes
We will post any change here with a new date, and tell you in the app if the change is significant.
11. Grievance officer
- Name: Gautam
- Email: kichenbasketteghra@gmail.com
- Address: Bajalpura, Teghra, Begusarai
- Phone: 7992241831
We acknowledge within 48 hours and resolve within 30 days.
12. Contact
Kichen Basket Bajalpura, Teghra, Begusarai Email: kichenbasketteghra@gmail.com Phone: 7992241831
Last updated: 4 September 2026